The Empathy Deficit - The Business Case

We are experiencing a widening “empathy deficit” that damages individual mental health, drains organisational performance and erodes social cohesion. This has a disproportionate impact on women who feel burnt out, stretched, alone, undervalued, and lost in their identity; who struggle with their inner critic, trauma, or a sense of not fitting in; who perceive their Otherness as a liability or with a lens of victimhood; who experience the overwhelming emotional burden of caregiving responsibilities. At work, the empathy deficit is reflected in cultural silos, difficulty with change and inclusion initiatives; lack of psychological safety impacting performance and retention; failed collaborative approaches, limited creativity and innovation; increasing disconnect and polarisaton; low employee engagement and market reputation. Jackie’s approach has a dual‑domain impact – By empowering for self‑empathy first, Jackie rebuilds the individual capacity that research shows is a prerequisite for sustainable empathy across all life domains. Read Jackie’s White Paper on teh Strategic Imperative fo Empathy: Driving Individual and Organisational Flow through Design Thinking