EMPATHY AND OTHERNESS AS STRATEGIC COMMERCIAL ASSETS
Focusing on women for individual empathy-centred leadership capabilities is strategic, not remedial: it sharpens an existing advantage, counteracts systemic bias and measurably boosts team outcomes. The smartest organisations, however, pair women‑centred programmes with team facilitation and programs to include everyone.Jackie’s services are structured around an ecosystem that addresses the individual, the group or team, and the organisation.
Facilitation for Cohesion and Performance
For those who are looking for ways to empathetically understand themselves and eachother with emotional intelligence and vulnerability.
The Ultimate Leadership Framework is anchored in human-centred design, systems thinking, and a commitment to aligning actions with purpose and values through empathy and enabling resilient, innovative, and transformative cultural change. Design thinking, empathetic listening, and storytelling are utilised to improve well-being, reduce psycho-social risk, and promote social cohesion within teams, and organisations. Jackie empowers groups by encouraging them to embrace unique identities and vulnerabilities to foster greater understanding. Through her framework, Jackie supports foster dialogue, bridge divides, and promote understanding by encouraging the sharing of stories and empathetic listening. She also guides organisations on how to have difficult and deliberate conversations.
Strategic And Advisory Services:
For organisations who take their positive duties and wellbeing of their employees and boards seriously, and who want to authentically live their vision and purpose and foster belonging and cohesion.
Values Alignment: Jackie helps organisations understand their values and align them with purpose for impact.
Innovation and Creativity: Jackie facilitates design thinking and co-designing processes, allowing for the acceptance of paradoxes and the holding of tension, which is key to creativity and innovation. This requires agility and iterative leadership capabilities that can grow with individuals and evolving strategies.
Culture and Performance: Jackie can support your organisation in the empathy-centred development, design, review across governance, policy, compliance and risk functions as impactful measurable performance drivers.
Empathy assessments
Psycho-social risk plans, insights and responses
Strategy and policy development
DEI, CSR and leadership program development and evaluation
Governance board reviews and capacity building
Mediation by Design
Jackie's is an AMDRAS accredited mediator, Her work on bridging divides, promoting understanding, and helping to have difficult conversations and mediate conflict within her "Ultimate Other" framework aligns with the core principles of mediation. She considers conflict and difficult conversations as opportunities, acknowledging that this requires safety and respect for boundaries. For individuals and teams, Jackie’s conflict resolution and mediation services uses traditional mediation processes and human-centred design to understand conflict and move forward with empathy.
